Refund policy

RETURN POLICY

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition as when you received it — unused, unwashed, with tags attached and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at contact@collide.dk. Returns must be sent to the following address: Thyrasgade, 2200 Nørrebro
If your return is approved, we will send you a return label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

DAMAGES & ISSUES

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you have received the wrong item. We will evaluate the issue and make it right.

EXCHANGES

The quickest way to get the item you want is to return the item you have. Once your return is accepted, you are welcome to place a separate order for the new item.

EU 14-DAY RIGHT OF WITHDRAWAL

If your order is shipped within the EU, you have the right to cancel or return your order within 14 days — for any reason and without explanation. Your item must still be in the same condition as received: unused, unwashed, with tags attached and in its original packaging, along with proof of purchase.

REFUNDS

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, you will be refunded automatically to your original payment method within 5–7 business days. Please keep in mind that your bank or card provider may require additional processing time. If more than 15 business days have passed since your return was approved, please reach out to us at contact@collide.dk.